Dear Rosedale Staff,
Mum and I want to wish you all a very HAPPY CHRISTMAS and an excellent 2019. We also want to thank you all for all that you do to make mum's life happier and healthier. We could not manage without you and between you all, you make all of our lives better.
With grateful thanks, Shirley & Merle
To the wonderful Rosedale Village staff, who have cared so fantastically for our much loved mother, Barbara, for many years. Love and appreciation from Martin & Paula (Dunedin), Graham & Anne (Whakatane), plus our children and grandchildren.
Martin & Paula, Graham & Anne
To Diane, Thank you for running this 'village' in such a way and to such a high standard of care, that it is a pleasure to live here.
John & Ruth
To all the staff at Rosedale, Thank you for making me feel so welcome and for the many kindnesses I have received since being here.
Although our dad's stay was a short one we felt that you and the staff were so kind. You received and welcomed dad with open arms. For this we will be eternally grateful.
Warm regards Linda, Norma and family
To all the Rosedale Staff,
A BIG thank you to you all for your consistent EXC care and attention to my mother and all the other residents here. I truly appreciate all your efforts.
Take care and a happy St Patricks Day!!
Once again, I would like to thank the amazing Rosedale Staff for looking after my Mum and all the other residents at Rosedale. Through their dedication, care and patience our family know that our Mum is being as well looked after as she possibly can be.
The staff manage to be so cheerful when I speak to them, and always so super helpful and positive too. Speaking on the phone every day has made a huge difference to both Mum and my family and thank you for taking the time to organise this. Also just the things that make her life so much better eg. having her nails cut or her hair done, thank you.
So again, just a massive thank you to everyone at Rosedale who make such a difference to so many lives.
With best wishes, Stay Safe, Prue Tracy-Inglis
I firstly wanted to say how much I appreciated the love and care Dad and I received over the last 4 months in particular. Everyone from the cleaner on the ward, to the activity organiser, to all the nurses and admin staff were just incredible, hard working and so caring.
What is an Occupational Rights Agreement (ORA)?
An Occupational Right Agreement (ORA) is the legal contract that gives a person(s) the right to occupy a residential unit in a retirement village. It sets out all the relevant terms and conditions, in compliance with the provisions of the Retirement Villages Act 2003 and the Retirement Villages (General) Regulations 2006.
What does the ORA cover?
An ORA covers all the key information about the Village and Village life. It explains the running's and procedures of the Village. The ORA includes management, and the rights and responsibilities of each party.
What is a statutory supervisor and what do they do?
- The Statutory Supervisor is an independent professional organisation approved by the Registrar of Retirement Villages who provide residents' protection and guidance.
- UCG Rosedale Village's Statutory Supervisor Service is provided by Covenant Trustee Services Ltd, PO Box 4243, Shortland Street, Auckland 1015.
What happens if I change my mind after I initially sign up to purchase an ORA?
You have 15 working days to be sure of your decision before it becomes unconditional.